FAQs

To reset your BFIS password, navigate to the Child Development Division’s website and in the Bright Futures Account box, click “Login” and “Login” again under Quality – Credentialing Account to be presented with the ‘forgot password’ link. Alternately you may fill out this password reset request form: BFIS Help Desk Service Request (office.com). Be sure to fill out all required fields and select the option “Password reset request” at the bottom of the form.

You can update your email, phone, and mailing address directly from your account. When you log in, you will see your profile and the option to update will be visible next to these fields.

When you are logged into your BFIS Quality Credential account, click on the Resume tab and you will find your BFIS ID with the prefix “Case ID”in the upper left side. It is usually 5 or 6 digits. Follow this link if you need help setting up or accessing your BFIS account: https://dcf.vermont.gov/cdd/providers/pd/tracking

Sign into your BFIS Quality & Credentialing account

• Select the Resume tab
• Scroll to the bottom of the page and select Documents
• You will find your transcript and resume

A BFIS tutorial video can be found here: https://dcf.vermont.gov/cdd/providers/care/BFIS

If you have any questions, contact your Northern Lights Resource Advisor.

Sign into your BFIS Quality & Credentialing account

• Select the Resume tab
• Under your Quality Case ID select the Credentials tab
• You will find your certificates and credentials

A BFIS tutorial video can be found here: https://dcf.vermont.gov/cdd/providers/care/BFIS

If you have any questions, contact your Northern Lights Resource Advisor.

Sign into your BFIS Quality & Credentialing account

• Select the Resume tab
• Under your Quality Case ID select the Credentials tab
• You will find your CPR & First Aid certificate

A BFIS tutorial video can be found here: https://dcf.vermont.gov/cdd/providers/care/BFIS

If you have any questions, contact your Northern Lights Resource Advisor.

• When the record check is completed
• When a document is stored in your account
• When something is added or updated in the professional development tab. (Not when items are removed.)

Everyone who works in a program with young children needs to submit fingerprints and a background check. This information is processed and entered into BFIS by the state, not Northern Lights. Please contact your Licensor on Duty: 1-800-649-2642 (option 3) or (802) 241-0837.

To change your name in BFIS you will need to contact your Child Care licensing technician. To find your technician visit https://dcf.vermont.gov/cdd/contact/central . Scroll down to “Child Care Licensing Technicians” and click “Who Covers Your Area” to find your technician.

The information Northern Lights handles and adds to accounts will all be in the individuals Resume tab. Once you click on that tab, the other tabs, such as education, credentials and professional development will be visible.

You can then review that information to look for new entries or check for missing information. If you need help navigating your BFIS account please contact your Northern Lights Resource Advisor.

Yes, the specific course must be included as a goal in your IPDP, and your licensor must be notified.

Contact your Northern Lights Resource Advisor for sponsor documents.

1. Navigate to: https://northernlightsccv.org/
2. Under the Roles drop down menu, choose Instructors.
3. Scroll down to the middle of the page and click on the link that says, “SEARCH THE REGISTRY’ within a purple box
4. A new window pops up with search criteria.
5. Enter one or more particulars for the type of instructor you’re seeking (Specific Curricula or Knowledge Area, for example) and then click “Search”
6. From the list returned, click on the name of an individual instructor you would like to learn more about and details for that instructor will be displayed
7. Click “Back” from your browser to select another instructor from your list

1. Navigate to the Northern Lights Home page (https://northernlightsccv.org/)
2. Under the Roles drop down menu, choose Instructors.
3. Scroll down to the middle of the page and click on the link that says, “SEARCH THE REGISTRY’ within a purple box
4. A new window pops up with search criteria.
5. In the Specific Curricula drop-down menu, scroll down and choose Recognized Community of Practice Facilitator.
6. Click the Search button.
7. A list of all approved Community of Practice Facilitators appears.

If you have forgotten your password, you will need to use the Forgot your Password? – Vermont State Colleges (enrole.com) process. You will need to know your username which is generally your email address. You will be asked to answer your security question during the forgot your password process and if answered correctly, you will be sent an email to reset your password.

DPDs will be sent in the body of an email from Northern Lights at CCV info@northernlights.ccv.edu within a week after a training has been completed. If you need another copy of your DPD in the future, you can contact your Northern Lights Resource Advisor.

You receive an automatic email confirming your registration status. It will indicate whether you are registered or waitlisted for the training. You will receive the Zoom link in an email from the instructor typically one day before the training starts.

To un-register from a training, contact the Northern Lights Resource Advisor from your confirmation email with your name, the name of the training, and the date of the training so you can be removed from the registration list.

Northern Lights does not return submitted certificates. If you sent them via email please check your sent folder. You can also take a screenshot of your professional development page in your BFIS quality and credentialing account.

To reset your BFIS password, navigate to the Child Development Division’s website and in the Bright Futures Account box, click “Login” and “Login” again under Quality – Credentialing Account to be presented with the ‘forgot password’ link. Alternately you may fill out this password reset request form: BFIS Help Desk Service Request (office.com). Be sure to fill out all required fields and select the option “Password reset request” at the bottom of the form.

If you have forgotten your password, you will need to use the Forgot your Password? – Vermont State Colleges (enrole.com) process. You will need to know your username which is generally your email address. You will be asked to answer your security question during the forgot your password process and if answered correctly, you will be sent an email to reset your password.

Navigate to: https://ccv.edu/ and from the Quick Links menu in the upper right (≡) click on “Portal”
Click on “Change Password” found in one of the shortcut boxes.
Follow the instructions from CCV Support.

Navigate to the Northern Lights website. Using the navigation at the top of the screen select Roles, Instructors and Facilitators, Scroll down to the Instructor Registry log in \Apply area. (Note: The Instructor Registry and MATCH registry use the same database so this will work for both). From the combined Registry screen, in the existing users area, click forgot password, enter the email address associated with the account, and click reset password.

Once your Level Certificate has been listed in BFIS, it will take an additional 2-4 weeks for bonus payments to be issued by the Vermont Association for the Education of Young Children (VTAEYC) to those who qualify. VTAEYC issues the recognition bonuses. Any questions about bonuses should be directed to VTAEYC at info@vtaeyc.org or by calling (802) 234-1090, ext. 2.

It typically takes 2-4 weeks for documents to be entered into BFIS quality and credential accounts; during high volume periods, it can take up to 6 weeks.

If after 30 days you do not see your document listed in your account, contact your Northern Lights Resource Advisor for support. Please do not resend the document unless Northern Lights specifically asks you to do so.

It takes about 30 days for Northern Lights to process most level certificate applications. After 30 days, check the credential tab of your BFIS Quality and Credential Account.

It typically takes 2-4 weeks for Northern Lights at CCV to process Instructor Registry applications.

It takes about 30 days for Northern Lights to process most program director credential applications. After 30 days, check the credential tab of your BFIS Quality and Credential Account.

There are occasions when we cannot enter your documents into BFIS. Here are the most common reasons:

1. Verification Coversheet
   1. Not signed
   2. Signed by someone other than the account holder
   3. Information on coversheet doesn’t match BFIS
   4. Verification Cover sheet must be sent with each submission
2. CPR
   1. Not a complete training
   2. Does not include both infant and child
3. Other
   1. Scan too blurry
   2. Training not offered by an approved organization
   3. Documents do not meet criteria for entry
   4. Limitations within BFIS that require additional documents

If we are unable to enter your documents, we will email you with an explanation. If you have any questions, please contact your Northern Lights Resource Advisor.

Northern Lights follows CCV’s FERPA policy that can be found here: https://www.vsc.edu/wp-content/uploads/2019/06/Policy-312-FERPA-Compliance-revised-6-20-19.pdf

An example of the FERPA policy in practice: A director asks a Resource Advisor about the status of a staff member’s training. The Resource Advisor can only communicate directly with the staff member. The staff member can share what they choose with their director. This is true if the director paid for the staff member’s training.

You can find it here: https://northernlightsccv.org/resource/verification-cover-sheet/. Please remember to fill out the form completely and the form must be signed by the owner of the BFIS account.

There are several options for accepted in-person, online only, or hybrid trainings that can be found on our website here: First Aid and CPR – Northern Lights at CCV. Please contact your Northern Lights Resource Advisor if you have additional questions.

Northern Lights does not have a waiting period between level applications, but the Child Development Division requires 6 months before issuing a bonus for a level certificate if a bonus was granted for the previous application.